Refund policy
RETURN, EXCHANGE & REFUND POLICY
At Givazzi, every piece is thoughtfully selected to bring together style, confidence, and everyday elegance. We want you to love your purchase and shop with complete peace of mind.
If your purchase isn’t quite right, we’re here to help.
Returns
We accept returns of eligible merchandise within 14 calendar days of delivery.
To qualify for a return, items must:
* Be unworn, unwashed, and unused.
* Have all original tags and labels attached.
* Be returned in their original condition, with all included accessories and protective packaging.
* Be accompanied by proof of purchase or an order number.
Items showing signs of wear, washing, alterations, damage caused after delivery, or missing original components may not qualify for a change-of-mind return.
Exchanges
We gladly accept exchanges of eligible items within 14 calendar days of delivery.
Exchanges are subject to product availability. If your preferred size, color, or style is unavailable, you may choose a refund for an eligible return.
Customers are responsible for return shipping costs for voluntary exchanges. Givazzi will cover reasonable shipping costs when an exchange is necessary due to our error or a defective item.
Refunds
Once your return is received and inspected, we will notify you of its approval or rejection.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Please note that your financial institution may require additional time to reflect the refund in your account.
Original shipping charges are nonrefundable for voluntary returns, except where required by law.
Final Sale Items
Items clearly marked Final Sale at the time of purchase are not eligible for change-of-mind returns or exchanges.
Final Sale restrictions do not affect your rights regarding defective, incorrect, or misrepresented merchandise.
Activewear & Hygiene
For hygiene and quality assurance, activewear must be returned unworn, unwashed, and with all original tags attached.
Swimwear and intimate apparel, where applicable, must have all original hygiene liners and protective seals intact.
Items that do not meet these conditions may be ineligible for voluntary returns.
Sunglasses & Accessories
Sunglasses must be returned in their original condition, free from scratches or damage, with their original case and included accessories.
Other accessories must be unused and returned with their original tags and packaging.
Damaged, Defective, or Incorrect Items
We carefully inspect our products before shipping. However, if you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs if available.
We will review the situation and arrange an appropriate replacement, return, or refund at no additional cost when required.
Return Shipping
For voluntary returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment.
Please contact Givazzi before sending any merchandise back so that we can provide return instructions and the appropriate return address.
International Orders
International returns and exchanges are subject to the same eligibility requirements unless otherwise stated.
Customers are responsible for international return shipping and any applicable customs-related costs for voluntary returns.
Shipping charges, customs duties, and import taxes are generally nonrefundable by Givazzi, except where required by applicable law.
How to Request a Return or Exchange
To initiate a return or exchange, contact our customer service team through the contact information provided on our website.
Please include:
* Your order number
* The item you wish to return or exchange
* The reason for your request
Our team will provide the next steps.
Please do not send merchandise back without first receiving return instructions.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every effort to accommodate cancellation requests before shipment. Orders already shipped are subject to our return policy, without limiting any cancellation or refund rights provided by applicable law.
Contact Us
For assistance with returns, exchanges, or refunds, please contact Givazzi through our website.
GIVAZZI
Brazilian Lifestyle Brand
www.givazzi.com