FAQ

You can check the status of your order and track your delivery at any time by clicking on the link shared in your shipping confirmation email. website.

We accept returns within 14 days of delivery. Items must be unworn, unused, and returned with their original tags and packaging. Customers are responsible for return shipping costs for returns due to personal preference, sizing, or change of mind. If you receive a defective, damaged, or incorrect item, please contact our customer service team. Givazzi will cover the return shipping cost in these cases. Your statutory consumer rights remain unaffected.

We begin processing orders promptly to ensure timely delivery. If you need to cancel or modify your order, please contact us within 30 minutes of placing your order. After this 30-minute window, orders cannot be canceled or modified. To request a cancellation or change, please reply to your order confirmation email with your order number and request. Please note that cancellation or modification requests are subject to confirmation by our customer service team.

If your order was not delivered within the estimated time, we recommend that you:
- Check the status of your order in your account;
- Check that the delivery address is correct;
- Please contact the carrier if you have not received your order. For assistance, please contact our customer service.

Upon delivery, please make sure that the package is not damaged in any way. Any external damage must be immediately reported in writing on the carrier's delivery documents, below your signature, describing the condition of the package (damaged package, open box, etc.) For any other problem, please contact our customer service.

You will receive an email with your order details and an estimated delivery date. Please contact our customer service team if you require assistance.

Every Givazzi order is thoughtfully packaged with care and attention to detail. Your items will arrive in protective packaging, carefully prepared to ensure they reach you safely and in excellent condition.

Shipping costs are calculated at checkout based on your order’s weight, package dimensions, and delivery destination. The applicable shipping rate will be displayed before you complete your purchase, ensuring full transparency with no unexpected shipping charges.

At Givazzi, we offer a variety of secure and convenient payment options to make your shopping experience effortless. We accept major credit and debit cards, including Visa and Mastercard. Apple Pay, Google Pay, and PayPal. Givazzi may accept payments through Zelle or Venmo upon request and with prior approval from our Customer Service team. All payments are securely processed through our trusted payment providers. Available payment options will be displayed at checkout.

At this time, Givazzi does not offer installment payment options. All purchases must be paid in full at checkout using one of our accepted payment methods.

At givazzi.com, every payment is highly secure thanks to Verisign, ATW certified servers and encryption services (SSL). Furthermore, we only use secure connections, as indicated by the “https” prefix and the padlock in the URL bar of your browser. To ensure secure credit card payments, you will be asked to enter your card security code each time you place an order. Additionally, our payment control department may perform checks and contact you before approving the transaction and confirming the order to combat fraud, ensure your protection and obtain further information.

Before paying for your order, please make sure that:
- The card and billing information you entered is correct: Your 16-digit code is correct and you selected the correct card type.
- The 3 or 4 digit code is correct.
- Your selected card or payment method is still valid and has not expired.
- You have the necessary balances for the purchase amount.
- If you have saved your payment details, we also recommend that you: Check that the billing address matches the card or payment method used.
- You can directly update these details in the My Account section or add a new card when you go to pay.

The order amount will be debited at different times, depending on the payment method used:
- credit card: Once the order is placed, a payment authorization is automatically performed to verify the validity of the credit card and the availability of funds. The amount will be debited when the order is delivered to the shipping company. You will receive an email informing you that the amount has been debited.

Givazzi is based in the United States, where applicable sales tax is calculated at checkout based on the shipping destination. For international orders, VAT, customs duties, or other import taxes may apply depending on your country’s regulations. Once your purchase is completed, you will receive an order confirmation email containing your order details and payment summary. If you require an additional receipt or invoice, please contact our customer service team with your order number, and we will be happy to assist you.

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Customer service is available Monday through Friday, 9am to 5pm (Eastern time), excluding federal holidays.

GIVAZZI customer service will be happy to help with any queries by email (info@givazzi.com), by phone or Whatsapp at +1 (561) 377-7120

Our customer service advisors are available Monday to Friday from 9am to 5pm to remotely guide and assist you with placing your orders. They will send you a secure payment link and your order will be delivered to the address provided to the advisor.